Privacy Policy

Last updated: December 10, 2025

Thank you for using E-Lostbag!

E-Lostbag (“we”) has written this policy to help you understand what personal information we collect, how we use it, what your rights are regarding its collection and processing, and which choices you have. For your convenience, we have done our best to explain everything clearly and simply.

We proudly comply with the requirements of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR). The GDPR is a comprehensive data protection law that establishes a global standard for handling your personal information.

We provide services to our users through:

• The e-lostbag.com website (the “Site”);
• The app.e-lostbag.com website (the “Web Application”);
• The support.e-lostbag.com website (the “Support Center”);
• The e-lostbag mobile app (the “E-Lostbag App”);
• Our social media pages;
• Other related services we provide online or offline.

These services are collectively referred to as the “Services.”

About Us

E-lostbag GmbH
Chemins des Bossons 53
1018 Lausanne VD
Switzerland

This entity is responsible for and acts as the data controller for the personal information collected through the Services.

If you wish to exercise any of your rights related to the processing of your personal information, E-lostbag GmbH is the entity in charge.

Our main purposes for using your data are: creating your account, providing the Services, improving the Services, contacting you, conducting marketing and research activities, and producing anonymized statistical reports for internal use.

Please note that this Privacy Policy is limited to the information collected or received through your use of the Services. We are not responsible for the actions of third parties, the content of their websites, their use of the data you provide to them, or the products or services they may offer. Any link to such websites does not constitute our endorsement or affiliation.

If you do not agree with these terms, please do not use the Services.

For any general or privacy-related question, you may contact us at contact@e-lostbag.com

.

How We Collect and Use Your Information

In this Privacy Policy, “Personal Information” refers to any information relating to an identified or identifiable person, directly or indirectly, such as a name, identification number, location data, IP address, or the unique identifier assigned to each E-Lostbag device.

We collect, process, and use the following information, which may include personal data:

Placing an Order

Contact Information

When you place an order on our site, you must provide an email address, first name, last name, billing and shipping addresses, and any other information you choose to provide.

For delivery to most regions of the world, a phone number is required. This is mandatory for many of the carriers we work with.

This information is used to complete and fulfill your order. Your data will be stored according to Swiss legislation (10 years for issued invoices).

Information Provided About Others

If you provide us with another person’s personal information, you must obtain their consent so that we may process it.

If you send an E-Lostbag as a gift, the recipient’s information will be processed in the same manner as Contact Information.

Information About You Provided by Others

If you receive an E-Lostbag as a gift directly from our site, a third party has provided your information so we can deliver it.

Processing is strictly limited to what is necessary for shipping. Your information is shared only with our logistics partners and never used for any other purpose.

Payment Information

To complete an order, you must provide payment information (credit card, PayPal, Apple Pay, Google Pay). This data is not stored on our servers but on those of third-party payment providers.

Payment providers:

• Stripe.com
• PayPal
• Apple Pay
• Google Pay

Order Fulfillment

• United States and Canada: Shipmonk
• United Kingdom: Rapidpack
• Other countries: E-lostbag GmbH via DHL Express, GLS, or DPD

We share your shipping address solely to deliver your order.

Information From Your Use of the Services

E-Lostbag Identifier and Name

When you activate an E-Lostbag, its unique identifier is linked to your account.

Location Information

The app regularly collects your location to display the last known position of your E-Lostbag.

Other anonymous users may also update your device’s position if they pass nearby.

Your location is never shared with other users.

Usage Information

We collect information about how you use our Services, your device, your operating system, and more.

E-Lostbag Support

We collect any information you provide when contacting our support team (chat, email, phone).

Purposes of Data Processing

We use your data to:

• Operate and improve the Services
• Ensure IT security
• Send marketing messages (with your consent)
• Conduct analytics and statistics
• Process your location to operate the Services
• Comply with legal obligations
• Respond to legal requests
• Manage potential business transfers

Sharing Your Personal Information

We only share your information with:

• IT providers
• Carriers and logistics partners
• Analytics providers
• Marketing platforms
• Advertising networks
• Referral program partners

(Full translated list available on request.)

We may also share your information if required by law.

Cookies

We use cookies and similar technologies. See our Cookie Policy.

Your Rights

You may contact contact@e-lostbag.com

to:

• Access your data
• Correct or delete it
• Restrict its processing
• Obtain a copy of your data
• Object to certain processing activities
• Withdraw your consent

You may file a complaint with the Information Commissioner in Slovenia.

Security

We implement technical and organizational security measures, but no Internet transmission is entirely secure.

Data Retention

We retain your data:

• As long as your account exists
• As long as the law requires
• As long as needed to meet our legal obligations

Minors

We do not knowingly collect data from children under the age of 14.

International Transfers

We may transfer your data outside the EEA, in accordance with the GDPR and applicable legal mechanisms.

DPO

Our Data Protection Officer:
Patrick Becker
Contact: contact@e-lostbag.com

Changes to This Policy

We may update this Policy. We will inform users in case of major changes.

For any questions: contact@e-lostbag.com